1. Introduction

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Welcome to https://dowellengineers.co.in. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions.

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2. Definitions

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• “We,” “us,” “our” refers to Dowell Engineers.

• “You,” “your” refers to the user or customer of our website.

• “Products” refers to the items available for sale on our website, including but not limited to Pumps, Gear boxes, Residual Circuit Breakers, Distribution Boxes, Miniature Circuit Breakers, Thermal Overload Relays, Variable Frequency Drives and Power Relays.

• “Services” refers to the services offered by us such as Custom Design and Engineering, Installation and Commissioning, Maintenance and Repair, Technical Support, Spare Parts Supply, and Consultation Service.

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3. Use of the Website

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You agree to use our website for lawful purposes only. You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.

In order to use our website and/or receive our services, you must have completed 18 years of age to enter into these Terms as a binding agreement. In case if not 18 Years of age not completed, you are not allowed to use this website and/or receive services.

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4. Product Information

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We strive to provide accurate and up-to-date information about the products we sell. However, we do not warrant that the product descriptions, prices, or other content available on our website are accurate, complete, reliable, current, or error-free.

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5. Orders and Payment

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• Order Acceptance: All orders placed through our website are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason. When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

• Payment Methods: We accept various online payment methods, including credit cards, debit cards, and third-party payment providers (e.g., RazorPay).

• Pricing: All prices are listed in Rupees and are subject to change without notice.

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6. Shipping and Delivery

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We will make every effort to deliver your order within the estimated delivery time.We will deliver the product within minimum of 5 business days and maximum of 7 business days using our local delivery agents. However, we are not responsible for any delays caused by circumstances beyond our control.

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7. Returns and Refunds

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• No policy of returns and refunds are applicable as these are high quality products.

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8. Warranty and Liability

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• Warranty: Products being sold through our website does have 1 Year Warranty.

• Liability: To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. We shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of products.

 

9. Intellectual Property

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All content on our website, including text, graphics, logos, images, and software, is the property of https://dowellengineers.co.in or its content suppliers and is protected by copyright and other intellectual property laws.

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10. Right to Suspend or Cancel user account

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We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time.

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11. Privacy Policy

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We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information.

• Information Collection: We collect personal information that you provide to us when you place an order, create an account, or contact us. This may include your name, email address, phone number, shipping address, and payment information.

• Use of Information: We use your personal information to process your orders, communicate with you, and improve our services. We may also use your information for marketing purposes, but only with your consent.

• Disclosure of Information: We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to fulfill your orders or comply with the law.

• Data Security: We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

• Cookies: Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

• Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

• Changes to Privacy Policy: We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and your continued use of the website after such changes have been posted will constitute your acceptance of the modified Privacy Policy

 

12. Changes to Terms and Conditions

 

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the website after such changes have been posted will constitute your acceptance of the modified Terms and Conditions.

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13. Contact Us

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If you have any questions or concerns about these Terms and Conditions, please contact us at dowellengineers55@gmail.com